Frequently Asked Questions
We get asked similar questions quite a lot, so we thought we would put together a section that covered the most common ones. If you need some answers that are not covered here, don’t hesitate to get in touch.
We have exceptionally high standards and many satisfied customers. We believe in a personal approach to our business as no two customers are the same, and always communicate on your level. Ensuring that a client is 100% happy with the service we provide is our goal, and that’s why we don’t ask for the final payment of our work until this is achieved.
Over the years we have worked with many clients, from small sole traders and new start ups, to large businesses and government bodies. Want to see what some of our happy customers say? Take a look at some of our testimonials.
Our prices are some of the lowest in the UK, and this comes from our years of experience and professional team. It’s not always easy to give a instant price for every job, as no two projects or clients, are the same. However, where we can, we are always upfront and honest about the prices we charge.
We have given some guide prices on on our services such as our Web Hosting & Website Support pages, but, if you have any questions, get in touch and we can provide a no obligation quote for your requirements.
Web site projects are normally billed in two parts: a deposit, then the final payment on completion. SEO – Search Engine Optimisation – is done over 12 months normally as this is the optimal time to maintain a good strategy and see tangible results.
We will always try to work with you to provide you the best possible solution that meets your budget and cash flow. However, we can consider individual instalment plans on request.
Work begins as soon as you agree to use our services and sign off the specification document we provide based on the brief you give us. This specification document (or road map) will define what’s included in the web site, such as the features and design, and will give you a lead time for completion.
Most clients’ websites are complete in two weeks, but this can depend on how long it takes us to get information, and if there are any bespoke systems that you need us to integrate the website with.
Updates are 100% free, as we build what’s known as CMS (Content Management System) based websites. This means that you can update all your images, text, slideshows, menus and products if you have an E-Commerce website, easily and simply from the control panel. Alternatively, if you want us to update the site for you, this can be done on a cost per hour basis.
If it’s a simple change to things, such as addresses, telephone numbers etc. we usually just do this while you are on the phone … free of charge!
Absolutely! As soon as we start to build your great new website we provide you with a temporary link where you can watch the progress live as it happens. This is also great for us to collaborate with you as we build it, so you are involved and giving your direct input into every element of your new website.
Many companies guarantee to get you to the top of Google. Whilst we can give this guarantee, we don’t. The reason being that every client is different and there are many factors which determine how you well you are listed. One of the major factors is the competitiveness of the keyword. For some products or services you may only have 200k other web sites to go up against. Whereas for others you might have over 800 million!
We have helped many clients to get to the top of Google and get a vast return on their investment. We take the time to research your business and its competition giving you as accurate a quote as possible, based on how much work is involved to achieve your ranking goals.