As retailers that rely on online revenue, it’s essential to understand the behaviour of their customers. Online shoppers choose the internet platform for making purchases because they want a fast and seamless transaction. Any roadblocks that lengthen or complicates their online transaction can lead to drifting interest that ultimately drives them away from their shopping transaction. To find out how to maintain customer attention, here are some of the best e-commerce tips for reducing shopping cart abandonment.
1. Have a “Zero Hidden Charges” Guarantee
One thing that shoppers hate is seeing unexpected charges in their payment summary. It is the top reason for shopping cart abandonment. The appearance of hidden charges, such as shipping costs, taxes, and other fees, may cause the customers to hesitate about their purchase. Once their attention is lost even for a while, it heightens the risk for cart abandonment.
Retailers must make sure that there is a “zero hidden charges” guarantee on their website to maintain the conversion rate. It does not mean that they need to shoulder the shipping and other fees of an item. It simply means that retailers must practice transparency in giving their rates to customers. The product page must clearly state whether the item is eligible for free shipping or if it has a fixed shipping charge. By practising transparency with customers, retailers earn the trust of their customers, which leads to a better rate of returning customers.
2. Eliminate the Need to Register
Another reason behind cart abandonment is when customers experience the hassle of mandatory registration. As much as possible, customers want to experience seamless transactions that are quick and convenient. To remedy this problem, retailers should eliminate the need to register during check-out. Instead of requiring a lengthy registration process of creating a new account, retailers may add a guest check-out option that requires only their email address.
3. Provide Different Registration Options
One thing that helps customers feel more comfortable with their check-out is when they are allowed to use their social media accounts for registration. A lot of people are attached to their social media accounts, which is easy to link to multiple accounts. Having the option to register using their social media account is an excellent alternative for online shoppers, as this makes their transactions seem safe and hassle-free.
4. Simplify the Check-Out Process
Aside from a lengthy registration process, another thing that turns off customers when making an online purchase is the long check-out process. The check-out process usually entails filling up several forms that are often redundant.
For example, instead of requiring both the permanent address and the billing address, it is best to simplify the option and allow customers to ship to their billing address simply. Retailers must review their information fields to check whether they are redundant. By streamlining the check-out process, customers may proceed to finalise their payments as soon as possible.
To lessen the instances of shopping cart abandonment, retailers must pay great attention to simplifying the check-out process of each transaction. For more information about how to boost customer conversion, consult with a reliable digital marketing agency that has expertise in increasing the growth of a business.
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